Biology-Haters

At Biology Haters, we strive to provide the best educational experience for our students. This Return & Refund Policy outlines the terms and conditions regarding refunds for our courses and services.

1. Refund Eligibility

Refund requests may be considered under the following conditions:

If a course is cancelled by Biology Haters before it begins, you are entitled to a full refund
If there is a technical issue preventing access to purchased content that cannot be resolved within a reasonable timeframe
Duplicate payment made inadvertently for the same course
Refund requests submitted within 7 days of purchase, provided minimal course content has been accessed (less than 10%)

2. Return Process

To initiate a refund request, please follow these steps:

Contact our support team at the email or phone number provided below
Provide your order/course enrollment ID and reason for the refund request
Our team will review your request and respond within 3-5 business days
If approved, the refund will be processed according to the timeline below

3. Refund Process

Once your refund request is reviewed and approved, we will initiate the refund through the original payment method used during purchase. The refund will be processed to your bKash account, bank account, or card (depending on the payment method used).

4. Refund Timeline

Refunds will be processed within 7–10 working days after approval.

The processing time may vary depending on your payment method and financial institution. Please note that weekends and public holidays may affect the processing timeline.

5. Non-returnable Items

The following are not eligible for refunds:

Courses where more than 10% of the content has been accessed or completed
Downloadable or digital products that have been accessed
Physical products that have been used or damaged
Courses purchased more than 30 days ago
Any service for which the stated refund period has expired

6. Contact Information

For any questions or to submit a refund request, please contact us:

Email: support@biologyhaters.com
Phone: +8801XXXXXXXXX
Address: [Registered Company Address]

1. Refund Eligibility

Refund requests may be considered under the following conditions:

If a course is cancelled by Biology Haters before it begins, you are entitled to a full refund

If there is a technical issue preventing access to purchased content that cannot be resolved within a reasonable timeframe

Duplicate payment made inadvertently for the same course

Refund requests submitted within 7 days of purchase, provided minimal course content has been accessed (less than 10%)

2. Return Process

To initiate a refund request, please follow these steps:

Contact our support team at the email or phone number provided below

Provide your order/course enrollment ID and reason for the refund request

Our team will review your request and respond within 3-5 business days

If approved, the refund will be processed according to the timeline below

5. Non-returnable Items

The following are not eligible for refunds:

Courses where more than 10% of the content has been accessed or completed

Downloadable or digital products that have been accessed

Physical products that have been used or damaged

Courses purchased more than 30 days ago

Any service for which the stated refund period has expired